diff --git a/mobile/lib/features/channels/channels_page/badges.dart b/mobile/lib/features/channels/channels_page/badges.dart
index c2641a433db..d47eb2cd8ca 100644
--- a/mobile/lib/features/channels/channels_page/badges.dart
+++ b/mobile/lib/features/channels/channels_page/badges.dart
@@ -27,7 +27,7 @@ class _EphemeralBadge extends StatelessWidget {
   }
 }
 
-class _ErrorView extends StatelessWidget {
+class _ErrorView extends HookConsumerWidget {
   final Object error;
   final VoidCallback onRetry;
 
@@ -35,8 +35,11 @@ class _ErrorView extends StatelessWidget {
 
   static String _userMessage(Object error) {
     if (error is RelayException) {
+      // There is no API token to check. A protected community's Retry gets a
+      // fresh token; once the organization sign-in has ended, the shell
+      // banner owns the action instead (see build).
       if (error.statusCode == 401) {
-        return 'Not authorized. Check your API token.';
+        return "This community couldn't authenticate the request. Try again.";
       }
       if (error.statusCode == 403) {
         return 'Access denied.';
@@ -50,7 +53,18 @@ class _ErrorView extends StatelessWidget {
   }
 
   @override
-  Widget build(BuildContext context) {
+  Widget build(BuildContext context, WidgetRef ref) {
+    final signIn = ref.watch(organizationSignInProvider);
+    final auth = ref.watch(hostedRelayAuthProvider);
+    useListenable(signIn);
+    useListenable(auth);
+    // With the organization sign-in ended, a read goes out unsigned and Retry
+    // cannot succeed. The Home banner then shows the working action.
+    final signInOwned = organizationSignInPromptVisible(
+      signIn,
+      auth,
+      ref.watch(relayConfigProvider),
+    );
     return Center(
       child: Padding(
         padding: const EdgeInsets.all(Grid.sm),
@@ -65,7 +79,9 @@ class _ErrorView extends StatelessWidget {
             ),
             const SizedBox(height: Grid.xxs),
             Text(
-              _userMessage(error),
+              signInOwned
+                  ? 'Use the sign-in prompt below to reconnect.'
+                  : _userMessage(error),
               style: context.textTheme.bodySmall?.copyWith(
                 color: context.colors.onSurfaceVariant,
               ),
@@ -73,12 +89,14 @@ class _ErrorView extends StatelessWidget {
               maxLines: 3,
               overflow: TextOverflow.ellipsis,
             ),
-            const SizedBox(height: Grid.xs),
-            FilledButton.icon(
-              onPressed: onRetry,
-              icon: const Icon(BuzzIcons.refreshCw),
-              label: const Text('Retry'),
-            ),
+            if (!signInOwned) ...[
+              const SizedBox(height: Grid.xs),
+              FilledButton.icon(
+                onPressed: onRetry,
+                icon: const Icon(BuzzIcons.refreshCw),
+                label: const Text('Retry'),
+              ),
+            ],
           ],
         ),
       ),
diff --git a/mobile/test/features/channels/channels_page_test.dart b/mobile/test/features/channels/channels_page_test.dart
index 5c3a04e7f08..e01fa5e6901 100644
--- a/mobile/test/features/channels/channels_page_test.dart
+++ b/mobile/test/features/channels/channels_page_test.dart
@@ -3547,6 +3547,69 @@ void main() {
     expect(find.text('Retry'), findsOneWidget);
   });
 
+  testWidgets('a refused sign-in names no API token and keeps retry', (
+    tester,
+  ) async {
+    await tester.pumpWidget(
+      buildTestable(
+        overrides: [
+          channelsProvider.overrideWith(() => _UnauthorizedNotifier()),
+        ],
+      ),
+    );
+    await tester.pump();
+    await tester.pump(const Duration(seconds: 3));
+    await tester.pump();
+
+    expect(
+      find.text("This community couldn't authenticate the request. Try again."),
+      findsOneWidget,
+    );
+    expect(find.textContaining('API token'), findsNothing);
+    expect(find.text('Retry'), findsOneWidget);
+  });
+
+  testWidgets(
+    'an ended organization sign-in leaves the action to the banner, not Retry',
+    (tester) async {
+      final account = BuilderlabAccountClient();
+      final signIn = OrganizationSignIn(
+        account: account,
+        browser: BrowserAuth(),
+        reconnect: () async {},
+      )..status = OrganizationSessionStatus.signedOut;
+      final auth = HostedRelayAuth(
+        BuilderlabAccountClient(),
+        organization: account,
+        organizationRelay: (_) => true,
+      );
+      addTearDown(() {
+        signIn.dispose();
+        auth.dispose();
+        account.dispose();
+      });
+      await tester.pumpWidget(
+        buildTestable(
+          overrides: [
+            organizationSignInProvider.overrideWithValue(signIn),
+            hostedRelayAuthProvider.overrideWithValue(auth),
+            channelsProvider.overrideWith(() => _UnauthorizedNotifier()),
+          ],
+        ),
+      );
+      await tester.pump();
+      await tester.pump(const Duration(seconds: 3));
+      await tester.pump();
+
+      expect(find.text('Could not load channels'), findsOneWidget);
+      expect(
+        find.text('Use the sign-in prompt below to reconnect.'),
+        findsOneWidget,
+      );
+      expect(find.text('Retry'), findsNothing);
+    },
+  );
+
   testWidgets('bolds and clears unread channel labels', (tester) async {
     final channels = [
       Channel(
@@ -3966,6 +4029,12 @@ class _ErrorNotifier extends ChannelsNotifier {
   Future<List<Channel>> build() => Future.error('Connection refused');
 }
 
+class _UnauthorizedNotifier extends ChannelsNotifier {
+  @override
+  Future<List<Channel>> build() =>
+      Future.error(RelayException(401, 'authentication required\n'));
+}
+
 class _LoadingNotifier extends ChannelsNotifier {
   @override
   Future<List<Channel>> build() => Completer<List<Channel>>().future;