adding mcp usage to engaging unengaged customers

[steventruong]

Changes

Adding two sections on MCP usage for engaging unengaged customers

Checklist

• I've read the docs and/or content style guides.
• Words are spelled using American English

Note: I may work on building a skill for these separately

[github-actions]

Deploy preview

Status	Details	Updated (UTC)
🟢 Ready	View preview	May 29, 2026 06:43PM

[github-actions]

Vale prose linter → found 28 errors, 20 warnings, 0 suggestions in your markdown

Full report → Copy the linter results into an LLM to batch-fix issues.

Linter being weird? Update the rules!

contents/handbook/cs-and-onboarding/engaging-unengaged-customers.md — 28 errors, 20 warnings, 0 suggestions

Line	Severity	Message	Rule
7:29	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
11:131	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
23:35	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
24:38	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
25:23	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
29:61	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
38:27	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
41:149	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
47:51	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
49:5	warning	'SDK Doctor — flag outdated SDKs' heading should be in sentence case, and product names should be capitalized.	PostHogBase.SentenceCase
49:16	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
57:95	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
63:84	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
77:121	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
83:21	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
83:75	warning	Capitalize 'Experiments' for PostHog's product. Use 'experiments' for the general industry concept.	PostHogBase.ProductNames
85:29	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
87:49	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
95:77	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
95:130	warning	Capitalize 'Product Analytics' for PostHog's product. Use 'product analytics' for the general industry concept.	PostHogBase.ProductNames
95:149	warning	Capitalize 'Feature Flags' for PostHog's product. Use 'feature flags' for the general industry concept.	PostHogBase.ProductNames
95:167	warning	Capitalize 'Experiments' for PostHog's product. Use 'experiments' for the general industry concept.	PostHogBase.ProductNames
103:65	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
103:234	warning	'Seb' is a possible misspelling.	PostHogBase.Spelling
105:42	warning	'DMs' is a possible misspelling.	PostHogBase.Spelling
107:9	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
107:217	warning	'outsized' is a possible misspelling.	PostHogBase.Spelling
113:127	warning	'ya'll' is a possible misspelling.	PostHogBase.Spelling
113:158	warning	Use 'PostHog' instead of 'posthog'.	Vale.Terms
115:24	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
116:47	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
122:89	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
124:98	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
126:120	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
132:79	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
134:38	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
139:40	warning	Capitalize 'Feature Flags' for PostHog's product. Use 'feature flags' for the general industry concept.	PostHogBase.ProductNames
144:75	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
146:61	error	Hi, Andy here... use an en dash ( – ) with spaces. On Mac, holding down the Option and hyphen key will give you an en dash.	PostHogBase.EnDash
152:59	warning	'frustation' is a possible misspelling.	PostHogBase.Spelling
156:213	warning	Capitalize 'Session Replay' for PostHog's product. Use 'session replay' for the general industry concept.	PostHogBase.ProductNames
160:52	warning	'failtures' is a possible misspelling.	PostHogBase.Spelling
164:296	warning	'priortize' is a possible misspelling.	PostHogBase.Spelling
170:428	warning	Capitalize 'Data Warehouse' for PostHog's product. Use 'data warehouse' for the general industry concept.	PostHogBase.ProductNames
170:543	warning	Capitalize 'Data Warehouse' for PostHog's product. Use 'data warehouse' for the general industry concept.	PostHogBase.ProductNames
170:658	warning	Capitalize 'Data Warehouse' for PostHog's product. Use 'data warehouse' for the general industry concept.	PostHogBase.ProductNames
170:719	warning	Capitalize 'Data Warehouse' for PostHog's product. Use 'data warehouse' for the general industry concept.	PostHogBase.ProductNames
197:5	warning	'lmk' is a possible misspelling.	PostHogBase.Spelling